Last updated: November 2026

1. Introduction

Churchers Solicitors LLP accepts online payments through its website for legal fees, disbursements, and payments made on account of ongoing legal matters.

This Refund Policy explains how refund requests are handled. It should be read alongside our Client Care Letter, Terms of Business, and any engagement documentation provided to you.

2. Payments Made on Account

Most payments made through our website are payments made on account of legal fees and expenses that may be incurred during the course of your matter.

Where funds remain on your client account after the conclusion of your matter, any balance due to you will be returned in accordance with our Terms of Business and the Solicitors Regulation Authority (SRA) Accounts Rules.

3. Payments Made in Error

If you believe you have made a payment in error, paid an incorrect amount, or made a duplicate payment, please contact us as soon as possible.

We will investigate the circumstances and, where appropriate, arrange a refund to the original payment method used.

4. Fixed-Fee Legal Services

Where a payment relates to a fixed-fee legal service, any entitlement to a refund will depend on:

• The nature of the service purchased;
• The work already carried out by us;
• The terms of our retainer; and
• Any applicable consumer rights.

If work has already commenced, we may be entitled to retain all or part of the fee to cover work undertaken up to the date of cancellation.

5. Refund Process

To request a refund, please contact us with:

• Your name;
• Matter reference (if known);
• Date and amount of payment; and
• The reason for your refund request.

We may require additional information to verify the payment before processing any refund.

6. How Refunds Are Made

Approved refunds will generally be made to the same card or payment method used for the original transaction.

We aim to process approved refunds promptly, although the time taken for funds to appear in your account may vary depending on your card provider or bank.

7. Contact Us

If you have any questions regarding a payment or wish to request a refund, please contact:

Churchers Solicitors LLP
12 High Street, Fareham, Hants PO16 7BL
Telephone:01329 822 333
Email: info@churchers.co.uk